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1. Scope
These Terms and Conditions of Sale apply to all purchases made on [website name] between [Company name] (the “Seller”, “we”, “us”) and any individual buying as a consumer (the “Customer”, “you”). By placing an order, you accept these Terms in full.
2. Our products
Our products are cosmetic products. Their main characteristics are described on each product page. We make every effort to ensure photos are accurate, but they are for illustration only. Results may vary from person to person. We recommend carrying out a patch test before first use, and seeking advice from a healthcare professional if you are pregnant, breastfeeding or have sensitive skin.
3. Prices
All prices are shown in pounds sterling (£) and include VAT, excluding delivery charges. We may change our prices at any time, but you will always be charged the price shown when you confirmed your order.
4. Placing an order
Your order is confirmed once you have accepted these Terms and your payment has been approved. You will then receive an order confirmation email. We reserve the right to cancel any order in the event of suspected fraud or an existing dispute with the Customer.
5. Payment
Payment is made online by debit or credit card, or by any other payment method offered at checkout. All transactions are secured by our payment provider.
6. Promotional offers and free gifts
Free gifts offered as part of a promotion are subject to availability, while stocks last. If a free gift runs out of stock, we may replace it with a gift of equal value or, if this is not possible, we will let you know. The unavailability of a promotional gift does not entitle you to any financial compensation. Free gifts cannot be exchanged, refunded or converted into store credit. If you return your order, the free gift must be returned along with the products purchased.
7. Delivery
Delivery details and timescales are set out in our Shipping Policy. Unless otherwise agreed, we will deliver your order within 30 days. If we fail to do so, you may cancel your order and receive a full refund, in line with the Consumer Rights Act 2015.
8. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, simply email us at [email].
Please note that this right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Products must be returned unopened, in their original packaging, to: [returns address]. Return postage costs are your responsibility. We will refund you within 14 days of receiving the returned goods, using the same payment method you used for your order.
9. 30-Day Money-Back Guarantee
In addition to your statutory right to cancel, we offer a 30-day “Money-Back Guarantee” starting from the date you receive your order, even if the product has been opened. Conditions: [one tube per customer / request to be sent to [email] with your order number / return of the tube, used or not – to adapt]. Refunds are processed within 14 days once your request has been approved.
10. Your statutory rights
Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If a product is faulty, you are entitled to a refund within 30 days of delivery, and to a repair or replacement after that. If you receive a faulty or incorrect product, please contact our customer service team at [email]. Nothing in these Terms affects your statutory rights.
11. Liability
We cannot be held responsible for misuse of our products, failure to follow the instructions for use, or skin reactions caused by individual sensitivity. Nothing in these Terms limits our liability where it would be unlawful to do so.
12. Personal data
Your personal data is processed in line with the UK GDPR and our Privacy Policy.
13. Complaints and disputes
If you have a complaint, please contact our customer service team first at [email], and we’ll do our best to resolve it. These Terms are governed by French law. If you live in the UK, you will still benefit from the mandatory consumer protection provisions of UK law, and you may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.
